Frequently Asked Questions

Schedule your FREE 15-20 minute telephone consultation with Sara Smith Click here

The initial consultation is an opportunity to have a conversation with your Therapist, where you can ask questions, and get a sense of their style of practice, personality, and areas of expertise so that you can make an informed decision about whether or not you would like to work alongside them in support of your wellness goals. Fit is everything in the therapeutic process, pay attention to how your body feels in response to the flow of the conversation as this somatic information is helpful in guiding your next steps. Ask questions about the Therapists availability to ensure that it meets your present needs.

Currently, our Therapy services are offered virtually through our secure online video platform and by telephone. You may choose the format that best works for you for each session.

If you are in crisis please contact the 24-hr Crisis/suicide prevention line Toll-Free: 1-833-456-4566

Here 24/7 at 1-844-HERE-3247

Kids Help Phone (1-800-668-6868)

You may also call 911 or visit the nearest Emergency Room

Please note our payment policy asks that you pay for your session either at the start or the end of the session. We accept payment via credit card (including Visa Debit). Our online client portal allows you to request appointments and can also process credit card payments manually or automatically for your convenience. If there is a preferred payment method that is not listed please reach out and we can do our best to accommodate. Please be advised that our services are not covered by the Ontario Health Insurance Plan (OHIP). Psychotherapy Services are not income tax-exempt services as stated by Revenue Canada.

After registering with our services following your initial consultation; through our client portal you will be prompted to create your client profile (login, password) and you will be prompted to complete your informed consent form as well as to complete your intake form prior to your first official Therapy session.

As we reserve your appointment time, especially for you, we ask that you please provide 48 hours advance notice should you need to reschedule or cancel your appointment. No-shows, cancellations, and change requests less than 48 hours before a scheduled appointment time will be billed for the full session price. Please be advised that late arrival for the session may limit the length of your session and the full-service amount will be applied.

We do not provide direct billing to your insurance provider. After your appointment, you will recieve an email with your invoice. This invoice can be submitted to your insurance provider for reimbursement where applicable. Our Therapy services are covered by most extended benefit insurance plans, however, please be sure to check your benefits plan to see which specific designation and/or categories of providers (such as Registered Psychotherapist).

The frequency of session appointments should be determined through discussion with your Therapist as it will be based on your current needs for support at the time of starting. Often times this will shift depending on your unique experience of your own functioning. Some folks begin with weekly sessions, others biweekly and others can begin with biweekly and shift to weekly or monthly depending on the current need. Let there be flexibility here what matters is consistency and pacing. In conversation with your Therapist determine what flow works best for you at this time that honours your needs. Consistency and appropriate pacing is key to change.

Here are some suggestions of things you might consider bringing to your Therapy sessions:

-Writing utensil

-Journal/Notebook

-Open a notes section on your computer (a notes section is also included within our secure virtual platform for your to access during your appointment)

-Water, Coffee, or Tea

-Openness and curiosity

-Placing something comforting from your environment nearby